Shipping Policy

We are happy to ship UPS Mail Innovations for free for all orders over $35. Larger weight orders will often ship USPS Priority or UPS Ground.

Most orders ship same day if placed before 2pm Eastern time zone, up to 3pm may still ship same day.****

UPS Mail Innovations delivers to most addresses within 3-7 business days upon the time of shipment.

We ship from Florida and Arizona and use some distributors with locations on East/West coast, so we are uniquely positioned to get your order to you efficiently.

USPS Priority can be received in 1-3 business days upon the time of shipment. Most commonly 2 days. Priority can be selected and is frequently a default for orders over 1lbs

USPS Express & UPS Next Day Air saver can be received in 1-2 business days upon the time of shipment. Most commonly 1 day as long as order received prior to Noon Arizona time. Running too close to deadline can delay shipment to next day.

UPS Ground can be received 1-7 business days upon shipment depending distance from Arizona and Florida. Not available for PO Boxes, Alaska, Hawaii, Armed Forces mailing addresses, or US Territories (normal USPS options are still available for these locations)

International can take 7-14+ days and may require a custom quote beyond the default shipping charge. Duties and fees are region-specific and are the responsibility of the customer.

Orders under $35:  $3.75 shipping charge for UPS Mail Innovations.

Orders over $35: FREE UPS Mail Innovations shipping or upgrade to USPS Priority for $3.75

Orders ship within 24 hours, often same day - The tracking number is released to you upon shipment.

Some services do not release the tracking number to us until the evening or next day despite same-day processing. You will receive tracking information as soon as the package is scanned by the USPS which can be afternoon or evening.

Friday orders may revert to Monday shipping. USPS freight does not move on Saturday even though post offices are open and deliver on Saturday.

Every once in a while, due to 3rd-party policies, address location, backorders, steep product discount, or other unique product circumstances, shipping may take 3-5 business days, or an order may be split into more than one package.

Order confirmations can take ~0-3 minutes before appearing in your inbox.

Orders to Short-Term Addresses (Hotel, Vacations, Airbnb, a Friend's address...):

When shipping to these addresses, please allow enough buffer time to allow for occasional shipping delays through USPS, or based on time of your order or distance from Arizona/Florida. If you are no longer at the address, instruct the residence to mark the package as "return to sender" or to forward it to your subsequent address.

Double and triple check that the address is formatted correctly.

"Overnight" USPS Express & UPS Next Day Air Saver 1-2 Shipping

$25 up to 1lb, greater than 1lb can be subject to a surcharge (typically $5-15). We'll notify you as soon as possible if your order is subject to added fees. Please watch your email for inquiries related to your order. We do not offer Sunday delivery at this time. Friday after noon, or Saturday orders may not ship until Monday. We work within our capacity to get orders out as we can.

Some addresses take 2 business days despite the express rate. This is still the fastest option when compared to Priority or First-class mail delivery times & still subject to the surcharge. A late Friday order may not ship until Monday.

We do not see a guaranteed delivery time until the USPS scans the item.

Time of order & distance of address to nearest US airport can determine shipping time.

The shipping time for express packages is guaranteed by USPS - but not released until USPS scanning of the item.

Stop shipment / redirect requests are not guaranteed to work & incur a charge by the USPS that is the responsibility of the customer.

Product Returns are fully reimbursed within 30-days less any shipping fees.

Reimbursement of express shipping is dependent on USPS / insurance policies - not ours.

See our return policy for questions.

Outside of US?

International: 

Most orders of Microbiome Labs products qualify for $20-25 shipping rate. Larger orders (12+ bottles) may be subject to additional surcharge.

We cannot reimburse shipping costs for international product delivery or return costs. We do not accept or process international returns of opened containers.

International Shipping

International Policies:

Expect shipping times to take 7-14+ days, can take 30-45 days. Customs delays are out of our control. Any duties or fees are the responsibility of the customer.

1.) We're responsible for getting the package to customs, if package is then lost, destroyed or stuck in customs, we are no longer responsible for the shipment. 

2.) Customs may change tracking/ use separate service for local delivery, we are not responsible for any changes once package(s) reach customs.

3.) Any customs fees, duties, taxes are responsibility of the customer.

4.) Customer is ultimately responsible regarding regional issues or regulations with specific ingredients or product types.

Tracking Information

Tracking is provided for up-to-the-minute updates on the status of your delivery. Expect to receive your tracking information in the evening on the day the order is processed.

Of course, occasional instances of items on backorder may delay order processing.

Any delays will be communicated to you as soon as they are identified.

Any delays that occur during transit, although rare, are an issue with the postal carrier and unfortunately is out of our immediate hands.

For USPS inquiries, please check your tracking number and/or contact the local postal service foremost as they will have more timely information on the status of your shipment or the placement of your delivery.

United States Postal Service: https://www.usps.com/ OR 1-800-275-8777 (Monday - Friday 8 AM - 8:30 PM ET; Saturday 8 AM - 6 PM ET).

USPS Postal Holidays:

https://about.usps.com/newsroom/events/

Consumer Holidays:

Consumer holidays can increase risk of USPS and/or fulfillment delays that are a nature of the season and affect all fulfillment centers large and small. Please plan accordingly. 

*Order processing can depend on the time of day that the order is placed.

**Occasionally a product will be on backorder, or we will need to use a 3rd party distributor to ship your product. A 3rd party distributor may have separate processing/shipping policies and/or use a separate carrier than USPS. These rare instances may delay receipt of your tracking information and/or extend processing/shipping time, or require a shipment be split into more than 1 package.

**See Above for Expected Shipping / Delivery Time

****International orders or mixed brand orders, unforeseen backorders, or split shipments may have some of your order shipping the following day or when product becomes available.

• Review Our Satisfaction Policy and Return Policy
  
  
• Orders now protected with Free Shipping Insurance. Our shipments are protected for lost, stolen, or damaged. We reserve the right to request a police report for shipments reported as stolen or pictures of damaged items.